Services
Virtual Assistant & Back-Office Support
Give your team more time to focus on the work that matters.
Not every business process needs to sit on your internal team's desk. Administrative tasks can consume valuable time — particularly as a business grows. Unitel provides outsourced virtual assistance and back-office support designed around your requirements.
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Data entry
Administrative support
Appointment scheduling
Email and communication management
Customer administration
Database management
Document processing
Research
CRM updates
Back-office processing
Why Choose Unitel?
A flexible extension of your team
Outsourcing administrative processes can help businesses access additional resource without taking on every recruitment, training and management responsibility internally.
We'll work with you to understand the process, required outputs, systems and service standards.
Frequently Asked Questions
Your Virtual Assistant & Back-Office Support Questions Answered
Spending too much time managing administrative tasks instead of focusing on your business? We've answered some common questions about virtual assistant and back-office outsourcing, and how Unitel Contact Centres can help you manage daily operations, improve efficiency and free up valuable time.
1. What happens when our business receives more calls than usual?
Virtual assistants can support a wide range of everyday business activities, including email management, appointment scheduling, data entry, customer enquiries, document preparation and general administration. At Unitel Contact Centres, we work to understand your business requirements and identify tasks that could be managed by an outsourced support team.
2. Will customers know they're speaking to an outsourced contact centre?
Back-office outsourcing allows your internal team to spend less time on repetitive administrative tasks and more time on activities that directly contribute to business growth. By delegating routine processes to dedicated support staff, you can help reduce administrative backlogs, improve organisation and maintain smoother day-to-day operations.
3. Can inbound contact centre outsourcing help reduce abandoned calls?
In many cases, yes. We understand that businesses rely on different systems to manage their operations. Depending on your requirements and the software involved, we can discuss how our virtual assistant services could integrate with your existing tools, workflows and internal processes.
4. What happens if a customer has a complicated enquiry?
Absolutely. Outsourced virtual assistant services can be a practical alternative to expanding your internal workforce. Rather than managing recruitment, training and additional employment overheads, you can discuss a support arrangement based on the administrative tasks your business needs help with.
5. Can we keep our existing business telephone number?
We recognise the importance of protecting confidential business and customer information. Before starting an outsourcing arrangement, we can discuss your data protection requirements, system access permissions and appropriate working procedures to help ensure information is handled responsibly and in line with agreed requirements.
6. How do you ensure customers aren't left waiting too long?
Yes. Depending on your business requirements, virtual assistant support can include responding to routine customer emails, managing appointment requests, updating customer records and helping with general enquiries. This can reduce pressure on your existing team whilst helping customers receive timely and professional responses.
7. Can your inbound contact centre work alongside our existing reception or customer service team?
One of the benefits of outsourced back-office support is its flexibility. If your business experiences seasonal demand, takes on more customers or requires additional administrative assistance, we can review your requirements and discuss adjusting the level of support to accommodate your changing workload.
8. How quickly can an outsourced inbound contact centre be set up?
A good starting point is identifying repetitive, time-consuming tasks that don't necessarily require your direct involvement. Activities such as data entry, inbox management, appointment coordination and routine record updates are often suitable. We can help you review your existing workload and discuss which processes could benefit from outsourced support.
Let's talk
More capacity. Less administrative pressure.
Your internal team should have time to focus on customers, strategy, sales and growth.
Let us take care of the processes that don't need to stay in-house.