UK & Offshore BPO
A BPO partner built around people, performance and trust.
Outsourcing works best when it feels less like outsourcing and more like an extension of your own business.That's the approach we've taken at Unitel Contact Centres.Based in Teesside, North East England, with an offshore operation in Kolkata, India, we provide business process outsourcing and contact centre services to organisations across the UK, Australia and the US.We help businesses access experienced operational capability without having to build every element of a contact centre themselves.
About us
Established experience. Modern delivery.
Unitel has been trading from its Teesside base since 2007.
Over that time, customer expectations, technology and the way businesses operate have changed dramatically.
Our approach has evolved with them.
Today, our services cover customer support, inbound and outbound contact, live chat, virtual assistance, sales and lead generation, debt collection and other outsourced business processes.
Our goal is straightforward: Help our clients deliver better customer and business outcomes through a reliable, scalable and professionally managed BPO operation.
Established.
2007
Established experience. Modern delivery.
Teesside
UK, Operation
Our Teesside base gives Unitel a strong UK presence.
Kolkata
Offshore Centre
Our Kolkata operation gives clients access to an established offshore delivery model.
Together, they provide a flexible structure for businesses looking to outsource without losing visibility, communication or control.
Our Services
A partnership, not just a supplier relationship.
We don't believe successful outsourcing is simply about transferring tasks to another company. It's about building an operating model that works.That means understanding what you need, agreeing how success will be measured, communicating clearly and continually looking for ways to improve.
Customer Service
Inbound Contact Centre
Outbound Contact Centre
Sales & Lead Generation
Live Chat Support
Virtual Assistance
Debt Collection
Back Office Support
Let's talk
Thinking about outsourcing?
You don't need to have everything figured out before you speak to us.Tell us what's creating pressure inside your business.We'll have a conversation about where outsourcing could fit — and just as importantly, where it might not.
Why Choose Unitel?
We understand that your brand is on every interaction.
When a customer speaks to one of our people, they aren't thinking about Unitel.They're thinking about your company. That's why we place importance on understanding your brand, your processes, your customers and your expectations before delivering the service. Our teams are supported by training, management, quality monitoring and performance reporting designed around the requirements of each client.
Your brand is everything
Security & Compliance
Quality and security
Unitel is ISO 9001 and ISO 27001 certified.We are also ICO and PCI compliant and a Disability Confident employer.These commitments form part of our approach to quality, information security, responsible data handling and an inclusive working environment.
ISO 9001
Certified
ISO 27001
Certified
ICO
Compliant
PCI
Compliant
